Privacy policy

Who we are

Goby Trade (ABN 69 127 658 705) is a carpentry business on the Sunshine Coast, Queensland. In this policy, "we", "us" and "our" means Goby Trade. We respect your privacy and handle personal information in line with the Australian Privacy Principles.

What we collect

We only collect what we need to quote and do your job:

• your name, email address and phone number
• the details you send us about your job, including any photos you upload
• the job address, if we come out to quote or do the work
• notes from phone calls, texts and emails with you

When you visit our website, we and our service providers also collect general information such as pages visited, device and browser type, and how you found us (for example, from a Google search or an ad). This is collected through cookies and similar tools.

How we use it

• to reply to your enquiry, quote and book in your job
• to do the work, invoice you and handle any warranty or follow-up
• to work with insurers, property managers or other trades on your job, where you have asked us to or it is needed to complete the work
• to understand how people find and use our website, and to measure and improve our advertising

We don't sell your personal information, and we don't add you to a mailing list unless you ask us to.

Who we share it with

We only share your information when it is needed for your job or to run our business, for example with:

• other licensed trades or builders working on your project
• your insurer or property manager, if the job is part of a claim or a rental
• service providers we use to run our website, email, accounts and advertising, such as Squarespace, Google and Meta
• anyone we are required to share it with by law

Some of these providers store data outside Australia, including in the United States.

Cookies and advertising

Our website uses cookies to make it work and to measure visits and the results of our online ads (for example, Google Ads). You can block or delete cookies in your browser settings, and you can manage ad personalisation in your Google account at adssettings.google.com.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for your job, for warranty and for our legal and tax records.

Accessing or correcting your information

You can ask us what information we hold about you, and ask us to correct or delete it. Just contact us using the details below.

Questions or complaints

Email info@gobytrade.com or call 0450 711 538. We'll get back to you as soon as we can. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.